In case the system shows "Please contact Administrator"

  • Category Manual for Instructor / Staff
  • Departments Centre for Information Technology Services
  • Date 14 Mar 2024 - 01 Apr 2029

If you see a message that says "Please contact the administrator", it can happen in several cases. The most common cause is the browser's cookies being stored.

How to fix it:

  • Clear browser cookies: The method for clearing cookies varies depending on the browser used. You can find instructions on how to clear cookies on the website of the specific browser.

  • Clear browser cache: The cache is data that the browser stores to load websites faster. Clearing the cache will delete old data that may be causing problems.

  • Try using a different browser: The problem may be caused by the browser you are using. Try using a different browser to see if you can access the website or application.

The solution to this problem is to clear the cookies, which can be done by following the steps below

Here are the steps to clear cookies in different browsers:

Google Chrome:

  1. Open Chrome.

  2. Click the three dots icon in the top right corner of the window.

  3. Select "Settings".

  4. Click "Privacy and security".

  5. Click "Clear browsing data".

  6. Select the time range for which you want to clear cookies.

  7. Check the box next to "Cookies and other site data".

  8. Click "Clear data".

Microsoft Edge:

  1. Open Edge.

  2. Click the three dots icon in the top right corner of the window.

  3. Select "Settings".

  4. Click "Privacy, search, and services".

  5. Scroll down to "Clear browsing data".

  6. Select the time range for which you want to clear cookies.

  7. Check the box next to "Cookies and other site data".

  8. Click "Clear now".

Mozilla Firefox:

  1. Open Firefox.

  2. Click the three horizontal lines icon in the top right corner of the window.

  3. Select "Settings".

  4. Click "Privacy & Security".

  5. Scroll down to "Cookies and Site Data".

  6. Click "Manage Data".

  7. Select the time range for which you want to clear cookies.

  8. Check the box next to "Cookies".

  9. Click "Clear Now".

Safari:

  1. Open Safari.

  2. Click "Safari" in the menu bar.

  3. Select "Preferences".

  4. Click "Privacy".

  5. Click "Manage Website Data".

  6. Select the websites you want to clear cookies for.

  7. Click "Remove".

Or you can see the method at the link below

https://docs.google.com/document/d/1eYE5Nb-dDUWrM6pQE-HN2ce2SLHMu708nKE2ywUNkPM/edit

If you try to follow the solutions above. The problem has not been resolved. Please contact administrator for assistance.

Tel: 0 5391 6395 ,0 5391 6400

Email : cits@mfu.ac.th

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